Hospitality + Luxury Service
Elevate Your Service to Unparalleled Luxury Heights
Art of Hospitality: Mastering Iconic Service
This course will teach you exactly how to take customer satisfaction to the next level, create strong relationships, and provide top-notch service that'll have clients OBSESSED. It's your VIP pass to creating ICONIC service that will in return BOOST your sales and revenue.
Katie Clark, the course educator, holds a Bachelor of Science degree in Hospitality. With her background at The Ritz Carlton Hotel, renowned for its 5-star luxury service, she brings a wealth of experience to her teaching role in this field.
WHAT YOU'LL LEARN:
✔ Defining Hospitality: Finally understand what hospitality truly is and how you can use it to boost sales and client satisfaction.
✔ Pre-Appointment Hospitality: Explore strategies to set the stage for exceptional hospitality even before your clients arrive.
✔ The 3-Step Service Approach: Learn the key components of a successful service model taught by The Ritz Carlton 5 Star Hotel
✔ Anticipating Client Needs: Develop the essential skill of foreseeing and fulfilling both expressed and unexpressed desires of your clients.
✔ Empowering Your Team: Understand the importance of empowering your employees to contribute to a culture of exceptional hospitality.
✔ Exceeding Expectations: Elevate your service delivery by going beyond standard expectations, creating memorable experiences for your clients.
✔ Surprising and Delighting: Discover techniques on how to pleasantly surprise and delight your clients, leaving a lasting impression.
✔ Client Preference Insight: Master the art of learning about client preferences, including the creation of a client book for personalized service.
✔ Social Media Tips and Tricks: Leverage social media effectively to enhance your hospitality strategy and connect with your audience.
✔ Identifying Service Values: Define and align your service values, establishing a foundation for consistent and exceptional client interactions.
WHAT'S INCLUDED WITH YOUR COURSE ENROLLMENT:
1. Lifetime Access to Extensive Pre-Recorded Course: Immerse yourself in a wealth of knowledge with unlimited access to our comprehensive pre-recorded course.
2. 50+ Page PDF Digital Hospitality Manual: Gain in-depth insights with our extensive digital manual, a 50+ page resource packed with valuable information on mastering hospitality.
3. Over $100 in Gifts and Promo Codes: Enjoy exclusive perks and savings with gifts and promo codes worth over $100, enhancing your learning experience.
4. Personalized Support: Receive ongoing guidance directly from me, ensuring you have the assistance needed to succeed in your hospitality journey.
5. Certification of Completion for Display in Your Salon: Showcase your commitment to excellence with an official Certification of Completion, a testament to your expertise in hospitality that you can proudly display in your salon.
The Confident AF Guide: 10 steps to creating an insane amount of confidence and becoming truly magnetic (great to use with clients and personal life)
I LOVED this course! I felt like the value was amazing, I learned so much and got so many good ideas to help myself stand out against my competition. I'd highly recommend this if you're looking to make your spray tan business pure luxury.
Loved the course! So much value and insight. 10/10 recommend.
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