Art of Hospitality: Mastering Iconic Service
This course will teach you exactly how to take customer satisfaction to the next level, create strong relationships, and provide top-notch service that'll have clients OBSESSED. It's your VIP pass to creating ICONIC service that will in return BOOST your sales and revenue.
Katie Clark, the course educator, holds a Bachelor of Science degree in Hospitality. With her background at The Ritz Carlton Hotel, renowned for its 5-star luxury service, she brings a wealth of experience to her teaching role in this field.
WHAT YOU'LL LEARN:
✔ Defining Hospitality: Finally understand what hospitality truly is and how you can use it to boost sales and client satisfaction.
✔ Pre-Appointment Hospitality: Explore strategies to set the stage for exceptional hospitality even before your clients arrive.
✔ The 3-Step Service Approach: Learn the key components of a successful service model taught by The Ritz Carlton 5 Star Hotel
✔ Anticipating Client Needs: Develop the essential skill of foreseeing and fulfilling both expressed and unexpressed desires of your clients.
✔ Empowering Your Team: Understand the importance of empowering your employees to contribute to a culture of exceptional hospitality.
✔ Exceeding Expectations: Elevate your service delivery by going beyond standard expectations, creating memorable experiences for your clients.
✔ Surprising and Delighting: Discover techniques on how to pleasantly surprise and delight your clients, leaving a lasting impression.
✔ Client Preference Insight: Master the art of learning about client preferences, including the creation of a client book for personalized service.
✔ Social Media Tips and Tricks: Leverage social media effectively to enhance your hospitality strategy and connect with your audience.
✔ Identifying Service Values: Define and align your service values, establishing a foundation for consistent and exceptional client interactions.
WHAT'S INCLUDED WITH YOUR COURSE ENROLLMENT:
1. Lifetime Access to Extensive Pre-Recorded Course: Immerse yourself in a wealth of knowledge with unlimited access to our comprehensive pre-recorded course.
2. 50+ Page PDF Digital Hospitality Manual: Gain in-depth insights with our extensive digital manual, a 50+ page resource packed with valuable information on mastering hospitality.
3. Over $100 in Gifts and Promo Codes: Enjoy exclusive perks and savings with gifts and promo codes worth over $100, enhancing your learning experience.
4. Personalized Support: Receive ongoing guidance directly from me, ensuring you have the assistance needed to succeed in your hospitality journey.
5. Certification of Completion for Display in Your Salon: Showcase your commitment to excellence with an official Certification of Completion, a testament to your expertise in hospitality that you can proudly display in your salon.
The Confident AF Guide: 10 steps to creating an insane amount of confidence and becoming truly magnetic (great to use with clients and personal life)
Feel free to personalize any item you come across. If you wish to proceed with customization, kindly get in touch with your specific requests. Please be aware that a minor customization fee will be applied to your order.
Due to the nature of this product, all sales are final. If for whatever reason you are not happy with your purchase, please reach out and we will make it right
At thegloceo, we strive to provide you with the best shipping options to ensure a seamless shopping experience. We currently offer the following shipping methods:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Express Shipping: Estimated delivery within 1-2 business days.
What payment methods can I use?
We accept various payment methods, including credit/debit cards, PayPal, Shop, Afterpay and other secure payment gateways. Details can be found at the checkout.
Can I modify or cancel my order after it's been placed?
Once an order is confirmed, it's processed quickly. Therefore, modifications or cancellations may not be possible. Please review your order carefully before confirming.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track the status of your delivery on our website or the courier's site.
What is your return policy?
Our return policy details can be found on our "Returns" page. We generally accept returns within 7 days after delivery on most items. Please review this information before making a purchase.
Please note: custom items are non-returnable
How will I receive the digital products I purchased?
After placing your order, expect to receive download links via email automatically. Kindly allow up to 30 minutes for processing. If you haven't received your digital files within this timeframe, please don't hesitate to contact us for assistance.
Can I CUSTOMIZE YOUR PRODUCTS
Certainly, feel free to personalize any item you come across. If you wish to proceed with customization, kindly get in touch with your specific requests. Please be aware that a minor customization fee will be applied to your order.
Loved the course
Loved the course
Loved the course
I LOVED this course! I felt like the value was amazing, I learned so much and got so many good ideas to help myself stand out against my competition. I'd highly recommend this if you're looking to make your spray tan business pure luxury.